Initial Phone Call

We are available to take your call all day, seven days a week. If we do not answer, we are assisting someone else at that moment and you will be directed to our voicemail system. We are always available to assist with any and all questions in regards to scheduling, billing concerns or any other questions related to counseling services.

We make every effort to take your call; however, if you are directed to our voicemail system, please leave your name and telephone number you can be reached at. We will return your call as soon as possible. Once we connect with you, we will ask you for several pieces of information to assist you in getting you connected to the best clinician (therapist/counselor/psychologist) for your situation.

We will work with you to find the first available appointment that matches your schedule and that of our clinician. If you are in need of immediate help, please tell us during your initial phone call and you will be seen as soon as possible.

If you have an emergency or life threatening situation, please call 911.

We will review the following information with you during your call:

  • In general terms, why are you seeking counseling? (We want you to have a therapist/counselor who is an expert in your area of concern.)
  • Are there limitations as to when you can schedule an appointment? For example, will you need a daytime appointment, evening appointment or weekend appointment?
  • We will also discuss insurance and fees for each therapist/counselor.